Kensington Psychology Clinic Privacy Policy

Privacy Policy

Effective June 2025

At Kensington Psychology Clinic, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you visit our website or engage with our services. We are committed to handling your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or contacting us, you agree to the terms outlined in this Privacy Policy.

What Personal Information We Collect

We collect personal information that you voluntarily provide when you:

  • Make enquiries or bookings via phone, email, or online forms

  • Use our services

  • Subscribe to any updates or newsletters (if applicable)

This information may include your name, contact details, date of birth and other details relevant to your enquiry or care.

How We Use Your Information

Your personal information is collected and used for the primary purpose of:

  • Responding to your enquiries and providing the requested services

  • Managing appointments and communications

  • Complying with legal, regulatory and professional obligations

We will not use your personal information for marketing purposes without your explicit consent.

Disclosure of Your Information

We do not share your personal information with third parties except:

  • With your consent

  • When required by law (e.g., court orders, subpoenas)

  • To protect the rights, property, or safety of our clinic, clients, or others

Please note that some correspondence or information submitted through the website may be stored securely for record-keeping and backup purposes.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure by using appropriate security measures. Only authorised staff have access to your information.

However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

Use of Cookies and Analytics

Our website uses cookies and web analytics tools such as Google Analytics to improve user experience and understand website traffic. Cookies do not personally identify you and can be disabled via your browser settings if you prefer.

Your Rights and Access

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your personal information, subject to any legal or clinical record-keeping requirements

  • Withdraw consent to the use of your information (where applicable)

To exercise these rights or ask questions about your privacy, please contact us at:
Email: hello@kensingtonpsychologyclinic.com.au
Phone: 0450 344 999

Links to Other Websites

Our website may contain links to external sites for your convenience. We do not control these sites or their privacy practices and recommend reviewing their privacy policies when you visit them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.

Consent

By using our website or services, you consent to the collection and use of your personal information as described in this policy. If you do not agree, please refrain from using our website or services and contact us to discuss your concerns.

For more information on privacy rights in Australia, visit the Office of the Australian Information Commissioner at https://www.oaic.gov.au.