Payment and Cancellation Policy at Kensington Psychology Clinic

Payment and Cancellation Policy

At Kensington Psychology Clinic, we are committed to providing high-quality psychological care in a professional and respectful environment. This policy outlines our procedures for appointment cancellations, missed sessions, and payments, including the use of stored credit card details.

1. Appointment Cancellations

We require a minimum of two (2) full business days’ notice to cancel or reschedule an appointment without incurring a fee. This enables us to offer the appointment time to another client who may be waiting for support.

  • Business days exclude weekends and public holidays.

  • For example, to cancel a Monday appointment without incurring a fee, notice must be provided by the Thursday prior.

Late Cancellation Fees

If adequate notice is not provided, the following fees apply:

  • Less than 2 full business days’ notice but more than 1 full business day: 50% of the full session fee

  • Less than 1 full business day’s notice or same-day cancellation: 100% of the full session fee

2. Missed Appointments (No Show)

Failure to attend a scheduled appointment without prior notice will incur the full session fee.
Please note that cancellation and non-attendance fees are not covered by Medicare or third-party funding providers.

3. Emergencies and Exceptional Circumstances

We understand that unforeseen events and emergencies can arise. If you need to cancel at short notice due to illness or unforeseen circumstances, please contact your psychologist as soon as possible. Discretion may be applied on a case-by-case basis.

4. Credit Card Storage and Payment

As part of our booking process, credit card details are securely stored via Halaxy, our practice management system. This enables prompt and confidential processing of cancellation fees or outstanding balances.

  • You will be issued an invoice following your session or if a cancellation fee applies.

  • Your card will only be charged if the invoice remains unpaid after seven (7) calendar days.

  • Credit card details are stored and processed in accordance with PCI-DSS compliance standards using Halaxy’s bank-grade encrypted system.

  • Any credit card processing fees charged by Halaxy will be the responsibility of the client.

You may request alternative payment arrangements or revoke your authorisation at any time in writing, provided all outstanding balances are settled.

You can read Halaxy’s Privacy and Security Policy here.

5. How to Cancel or Reschedule

You can cancel or reschedule your appointment by:

  • Contacting your psychologist directly

  • Emailing: hello@kensingtonpsychologyclinic.com.au

  • Texting or Calling: 0450 344 999

Thank you for your understanding and cooperation. These policies help us ensure availability and fairness for all clients.

Please note: This cancellation policy applies only to appointments with Laura Agosta. Independent psychologists at Kensington Psychology Clinic manage their own bookings and cancellation policies. Please contact your psychologist directly for their specific terms.