Cancellation Policy at Kensington Psychology Clinic

Cancellation Policy

We understand that life is busy and unexpected events happen. To respect both your time and that of our psychologists, the following cancellation policy applies:

1. Appointment Cancellations

Please provide at least 2 business days’ notice if you need to cancel or reschedule your appointment.

  • “Business days” do not include weekends or public holidays.

  • For example, to cancel a Monday appointment without incurring a fee, notice must be given by the Thursday prior.

Fees for late cancellations:

  • Less than 2 business days’ notice but more than 24 hours (one business day): 50% of the full session fee

  • Less than 24 hours’ notice (one business day): 100% of the full session fee

2. Missed Appointments (No Show)

Clients who do not attend their scheduled appointment without notice will be charged the full session fee. These fees are not covered by Medicare or Third Party Providers.

3. Emergencies and Exceptional Circumstances

We understand that emergencies happen. If you need to cancel at short notice due to illness or unforeseen circumstances, please contact your psychologist as soon as possible to discuss your options.

4. Credit Card Storage and Payment

As part of our booking process, credit card details are securely stored via Halaxy, our practice management system. In the event of a late cancellation or missed appointment, the applicable fee will be automatically charged to the stored card.

Halaxy uses bank-grade security and encryption to protect your information, and store data in secure Australian data centres with multiple backups. For more details, you can view their Privacy and Security Policy here.

5. How to Cancel

You can cancel your appointment by:

  • Contacting your psychologist directly

  • Emailing: hello@kensingtonpsychologyclinic.com.au

  • Texting or Calling: 0450 344 999

Thank you for your understanding and cooperation. These policies help us ensure availability and fairness for all clients.

Please note: This cancellation policy applies only to appointments with Laura Agosta. Independent psychologists at Kensington Psychology Clinic manage their own bookings and cancellation policies. Please contact your psychologist directly for their specific terms.